Our products are shipped within 7-14 Business Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to:350 W Dickens, Chicago Illinois United States 60614. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.